Terms and conditions

The aim of these terms and conditions is to set out the agreement between myself and the client, and where training is subcontracted between myself and the trainer.

Agreement with the client

1) Your Training booking.

You are booking a trainer to provide you with the training course/s specified, on the dates specified on the booking form.

Bookings are made for a full day (usually 5 - 6 hrs), unless other arrangements have been agreed in writing. Training times will be confirmed on the booking form or by email. Bookings are charged at a daily rate or course rate for block bookings.

If training is to be held at your office or your home, you are responsible for ensuring that all necessary equipment and software is available and fully functional in time for the training.

Please ensure you have booked the correct course, and that we have accurate information on the level of training you need. Please give details of any specific training requirements.
No responsibility will be accepted for any trainer being unable to provide the exact training you require if you have not provided correct and full information regarding your training requirements.

2) Payment of training fees by client

The prices for training stated on the web site and prices normally quoted in correspondence, are for early payment. For these early payment rate to apply, payment must be made as stated below. This applies to all bookings unless other arrangements have been agreed in writing at the time of booking.

2a) All payments for one or two days of training must be received at least 14 days in advance of training start date.

2b) Bookings of 3 or more days within any 1 month period will require full payment 21 days in advance of training start date (or payment when confirming the booking if the booking is made less than 21 days before training start date).

2c) If payment is made later than stated in section 2a or 2b (whichever applies to that booking) then a higher rate for the training shall apply:

Where payment is not made as specified in sections 2a and 2b, then the payment must be made in full at the higher rate as specified in 2c and paid in full no later than 14 days after the previous date when payment was due.

This applies to all bookings unless other arrangements have been agreed in writing at the time of booking.

Training fees and the dates by which payment should be made will be stated on your booking form as well as the invoice and/or confirmation e-mail.

2d) Travel expenses for on-site training will be paid by the client on top of the course fees, as well as any necessary accommodation expenses.

2e) Any discounts given will only apply if payment is received when due - as specified on the booking form and invoice. Any discounts will no longer apply if the payment is received later than the specified date, and the full amount without any discount will then become payable immediately.

2f) Where training is supplied by a trainer other than myself, the payment must be made directly to myself and I will then pay the trainer.

3) Late payment

3a) Late Payment Charges:
Overdue payments will incur a late payment charge, starting with an initial charge of £15 added 28 days after payment due date. A further £15 will be added each calendar month thereafter until payment is received.
Should payment not be received in full within 8 weeks after payment due date, then legal action will be taken to recover the total amount owed as well as all extra charges and legal costs.

4) Cancellation of a training booking

4a) i) Cancellation by client:
Notice of cancellation must be received in writing a minimum of 21 days before the start date of training, please also confirm by telephone. There will be no cancellation charge if 21 days or more notice is given.

4a) ii) Cancellation Charges
Cancellation charges apply to all training bookings cancelled 20 days or less before training start date.

It may sometimes be possible in some instances to swap dates with someone else or change a date by one or two days (depending on date availability) with no penalty.

4a) iii) When cancelling a booking for on-site training the client will pay for any expenses, such as for train tickets or accommodation already purchased.

4a) iv) Where a trainer visiting your office or home is unable to provide you with training due to the necessary software or equipment not being available or not being fully functional, this will be treated as a cancellation and full payment for that day will be due.

4b i) Cancellation by us
4b) ii) We reserve the right, in every case, to reschedule or to cancel courses or part of a course as necessary. You will usually be given a minimum of 14 days notice with the exception of certain unforeseen circumstances (see below ). If it does become necessary to cancel, you will be entitled to take that course at a later date or receive a full refund of any course fees paid for each day cancelled.

4b) iii) Cancellation due to unforeseen circumstances
We reserve the right, in every case, to cancel or reschedule the course or part of a course at short notice due to unforeseen circumstances. This may include power failure, train cancellation or strike, exceptional weather conditions, illness.
You will have the option to reschedule the course at a later date, or have a full refund of any course fees paid for each day cancelled.

4b) iv) Responsibility will not accepted for any consequential loss arising from cancellation or curtailment of any course.

5) Sub-contracting the training to another trainer

5a) Training jobs may be sub-contracted to other trainers. The trainer may follow a course outline available from myself or they may follow their own course structure or provide a custom course based on details the client has provided. The course required will be discussed with the trainer and client in advance of the training.

5b) Responsibility will not accepted for any loss or damage arising from the actions of any trainer and any claim should be made directly with the trainer.

5c) The client should notify me as soon as possible of any problem they may have with a trainer or the training.

 


Agreement with trainer - where training is sub-contracted to another trainer

Before the training is arranged, the trainer will confirm their total price for the job (this must include any agreed travel expenses and accommodation expenses, any extra charges for notes, manuals or books, and any VAT - if they are VAT registered).

The trainer will be responsible for paying all travel and accommodation expenses related to the the training, and where appropriate these expenses should be included in your invoice. Only those expenses previously agreed will be paid, extra fees, costs and expenses which were not stated by the trainer in their price for the job will not be paid.

The trainer should at all times behave in a responsible and professional manor when dealing with the client and working on the clients premises.
The trainer is responsible for ensuring that they are correctly insured against any liability claims for damage caused by them while working at the clients premises.

Payments to the trainer
Payment will be made to the trainer after the training has taken place, and after an invoice is received from the trainer for the agreed amount. Payment will normally be made within 14 days after training completion but may sometimes be slightly later depending on when the payment is received from the client.

Booking Training - Dates

 

For more details on training please visit the Information page.